Return Policy

Thank you for choosing to shop with us for your BMW spare parts needs. We aim to provide you with high-quality products and excellent customer service. Please read our return policy carefully to ensure a smooth experience with any returns or exchanges.

1. Eligibility for Returns:

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
• Returns must be initiated within 30 days of the purchase date.
• Customized or special-order parts may not be eligible for return unless they are defective or damaged upon receipt.

2. Return Process:

• Before returning any item, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
• Include the RMA number on the outside of the package when returning the item.
• Customers are responsible for all return shipping costs unless the return is due to our error or a defective/damaged product.

3. Inspection and Refunds:

• Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
• Refunds will be issued to the original payment method used for the purchase.
• Please allow up to 7-10 business days for the refund to reflect in your account after the return is processed.

4. Exchanges:

• If you need to exchange an item for a different size or model, please contact our customer service team to arrange the exchange.
• Exchanges are subject to availability, and we will do our best to accommodate your request.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
• We will provide instructions for returning the item and arrange for a replacement or refund, including any associated shipping costs.

6. Non-Returnable Items:

• Certain items may not be eligible for return due to safety or hygiene reasons, such as electrical components or items that have been installed or used.

7. Warranty:

• Many of our BMW spare parts come with a manufacturer’s warranty. Please refer to the warranty information provided with your product for details on coverage and claim procedures.

8. Contact Us:

• If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team. We’re here to help!

We appreciate your business and strive to ensure your satisfaction with every purchase. Thank you for shopping with us for your BMW spare parts needs.